The National Company for Microfinance is honored to provide you with the highest levels of service and ensure your satisfaction and approval at all times.
If at any time you feel dissatisfied, please inform the customer service staff at the bank branches or your direct supervisors, as they will do everything in their power to deal with any problems within a reasonable period of time.
In cases where you are not completely satisfied with the responses of employees or supervisors, please follow up the matter by contacting the Complaints Unit at the National Microfinance Company, and a specialized team will contact you to confirm receipt of the complaint and all required documents. Within five working days from the date of receipt, it is also committed to responding to it, including any corrective measures, within a period not exceeding 10 working days. We will contact you to inform you if the complaint/remark requires a longer period to be addressed.
Methods for submitting a complaint:
- Call the designated number for the Customer Complaints Unit 0798777733, or 062001010, so that calls are recorded through a special recording system for legal retention periods.
- Fill out the special form and place it in the complaints box located within the branches of the National Bank for Microfinance
- Email for the Customer Complaints Handling Unit (complaints@nmb.com.jo)
- P.O. Box: 2416 Amman 11941 Jordan
- Fax: 065358118
- The bank’s website or social media sites (www.nmb.com.jo/www.facebook.com/)
- Personal attendance at the public administration building at the address -Amman - Jubaiha - Yajouz Street - opposite Safeway Jubaiha - Building No. 20 - first floor
If you are not convinced by the bank’s response to the complaint, you have the right to resort to the Central Bank of Jordan or the judiciary only in the following cases: The bank’s response to the complaint was not convincing.
- The bank's response to the complaint was not convincing.
- The bank’s failure to respond to the complainant within the maximum period specified in the instructions.
- The bank refused to receive the complaint from the complainant.
Means of contacting the Central Bank of Jordan / Financial Consumer Protection Department:
- Phone: 064630301
- Fax: 064638889
- Email fcp@cbj.gov.jo