National bank 2014
- The bank started applying tablet technology to enable officers from working on receiving clients’ requests directly during the client’s project visit, and the officer shall during the visit fill up the information of the client and photocopy all the document necessary to transform them directly and obtain the necessary credit approval. The employee can obtain the approval or recommendation of any additional procedures or documents while being with the client, and the client usually obtains the approval on the loan during the visit, while at the same time, the transaction is directed to the branches’ operations support department to revise it before accreditation and issue the cheque of the client. Payments may also be collected electronically through the tablets and the electronic system sends a text message to confirm payment to the client’s cellphone. All that is done through the Workflow system that is designed and developed internally by the information systems’ department in the bank.
- The tablet technology enables the bank of obtaining the clients’ locations directly and with high adequacy; whereas the bank is able to obtain the geographic distribution for its loans in the different areas, and collect the necessary statistical results according to the nature of each area. The bank may also reduce the risks of transforming the loaning portfolios between the officers, or resignation of any of them through having integrated electronic maps of the clients’ residence and work locations.
- The bank was able to get rid of all paper transaction (paperless) with regards to the loaning operations.
- Currently there is a development for the tablet technology to absorb dealing with non-financial indicators and following-up on the clients’ status, developments in their works and projects, in addition to the different social performance indicators.
- The executive administration, in cooperation with the concerned departments, developed a group of guides that are necessary for developing bank works and that absorbs the developments and achievements conducted on the bank level, to prepare the bank for expansion and dealing with several opportunities and challenges towards enhancing its leading role in the market and increasing its market share, which are as follows:
- Information systems department guide: to work on adjusting and ameliorating data management in the bank and maintain the infrastructure in the field of technology and ensure continuous working on developing them to maintain bank’s leadership in the field of technology between the microfinance institutions on the Jordanian and Arab region level. The guide included the necessary procedures, rules and determinations to maintain the confidentiality and security of bank’s information.
- Risks’ management guide: included setting the base of managing the risks of operations and credit, financial risks and different institutional risks, risks’ evaluation basis, classifying them to deal with them and neutralizing them, as well as providing the bank administration with the necessary recommendations for dealing with the different types of risks in the work environment.
- Oriented governance guide: whereas the bank guarantees on all levels the clear and sound basis for the mechanisms of taking decisions, delegating powers, enhancing supervising tasks, ensure transparency, accounting and responsibility, and avoiding conflicts of interest and any practices that are considered as violation of the recognized legal and administrative principles.
Those guides were submitted to the executive commission emerging from the BOD to revise them and recommend approving them by the BOD.
- The bank launched LINK program that targets helping micro projects’ owners to develop their works and transform to the small and medium enterprises’ category, whereas this contributes in achieving project sustainability and growth to help reducing unemployment by expanding the projects’ base for workers in the Kingdom. The bank launched the initiative in a ceremony attended by the Prime Minister Dr. Abdullah Nsour and a group of senior workers in the field of development in the Kingdom and Arab region. The Prime Minister honored a group of bank clients for their achievements in developing their own projects by following the LINK approach that was developed through the AGFUND and the National Bank was the first in applying it within the program banks.
- The bank provided technical support to Ibda’a Bank in Palestine in the stages of developing work plan, forming necessary policies and guides with evaluating the banking system, interviewing and appointing nominated employees, as well as hosting all bank employees by NMB to obtain a concentrated training theoretically and practically about the basis of working in the field of microfinance, and the necessary skills for providing its services and products with the effectiveness necessary for clients in Palestine.
- The bank started providing technical support to generalize the micro-insurance products in the banks that refer to the AGFUND, and the bank contributed I developing the service provided with the insurance companies, evaluating insurance proposals, pricing them and setting their conditions and terms. The cooperation came in the first phase with each of Ibda’a Bank- Palestine, Ibda’a Bank – Bahrain, Ibda’a Bank – Lebanon.
- Based on an invitation from the Social Development Fund in Yemen and the IFC, the bank delegated the officers responsible for developing the micro-insurance product for reviewing the bank experience and benefit the microfinance companies working in Yemen through a condensed workshop to guide those companies develop the micro-insurance services within its works.
- The bank participated in providing a training course about human resources management for trainees from different micro-finance companies in the Arab region through (Sanabel) the Arab Microfinance network; the course included reviewing the bank experience in developing human resources systems, training and qualifying employees, managing functional path and the different strategies of financial and moral motivation that are followed in the National Bank.
- The bank was able to obtain two aids from the USAID to develop a specialized unit for financing small and medium enterprises’ and provide banking services through cellphones, which will lead to integration with the tablet technology whereas the financing amounts will be cashed and installments will be paid over the phone; thus the clients will not have to refer to the bank branches.
- Within the cooperation agreement signed with the Arab Open University, the bank provided a condensed training course under title “How to start your small enterprise?” for the handicapped persons; the course included a guidance for establishing projects and managing them in compatible with the conditions and abilities of the handicapped persons.
- The bank expanded its branches’ network by adding two new ones:
- Tafila branch: located in a governorate that depends on agriculture and some traditional professions with low employment opportunities of youth. It is considered the third branch of the bank in the governorates of the South.
- Al-Hashemeyya branch: located in Zarqa close to the Northern and Middle Badeya, it is considered of the areas that is testifying constructional growth recently.
- Jabal Al-Hussein branch: located in an active commercial area in the middle of Amman and close to some crafts area.
- Wadi Mousa branch: located in Ma’an Southern governorate, serves the citizens of Petra and neighboring areas, whereas there are a lot of areas related to tourism, along with fertile lands.
- Ajloun branch: located in Ajloun, that depends highly on agriculture and animal products such as dairies and cheese.
- Jerash branch: located in Jerash that is considered of the central governorates, that includes active touristic movement in addition to the agricultural activities.
- Mutah branch: located in Mutah in Kerak, it is considered as the new extension of the commercial and industrial activities in the largest governorate in South Kingdom, and the area also has the biggest universities of the South.
With those branches; the bank was able to include 11 of 12 governorates in the Kingdom, whereas the bank expanded into four new governorates, and at the end of the year the works of Aqaba branch; through which the bank covers all Kingdom governorates, has terminated.
- The bank developed products of universities and colleges’ students to help their families provide the university expenses and different requirements of studying, in addition to concluding agreements with some universities and colleges to provide those loans within simple procedures and conditions. The educational loan came to provide a group of features to borrowers that included several discounts based on the good and distinguished academic performance, voluntary participation of students, in addition to the handicapped students and families that have more than one university student. The bank provided an electronic platform for the students to fill up loans applications, and trained a group of representatives from students themselves as they continuously attend to universities; so they can facilitate the applications procedures, follow-up on them and reply to their colleagues’ enquiries.
- Sign a cooperation agreement with Tafila Technical University and Arab Open University to facilitate the procedures of granting education loans and helping students obtain financing with low costs.
- Participation of Mafraq branch in the voluntary work within the initiative “We answer the call” (the sixth aid campaign – project no. 34 for aiding Syrian refugees in Za’atari Camp which was under the patronage of Prince Turki Bin Talal).
- Irbid, Salt and Madaba branches obtained a certificate of gratitude for providing help and cooperation with Pioneers’ Fund for small enterprises. The program provides aids for the entrepreneurial projects’ owners in Irbid, Balqa and Madaba with the finance of the Japanese government and the support of UNDP to reduce the Syrian refugees’ crisis on the hosting communities in Jordan, whereas the mentioned branches nominated a number of entrepreneurial projects’ owners for the training stage to be able to benefit from those aids.
- Cooperate with the leaders Fund to work on the guiding program “Al-Manara” through volunteering a number of employees from the bank to provide advice to the projects referring to the program all over the Kingdom.
- The bank held a group of Bazaars and exhibitions to market its clients’ products and contribute in promoting microfinancing and its projects in the Kingdom.
- Within the bank contributions in supporting the local organizations working in the field of development and empowerment for local communities, the bank supported several institutions such as (Southern Aghwar Education Directorate for installing healthy water in 34 schools in the region, establishing a fenced garden that is equipped with the necessary games in Irbid and Tafila, cooperation with Orphans care center to enable them from participating in social activities during Ramadan in addition to distributing food packages among families in need, in addition to taking care of several activities for charitable organizations, and participation in several employment exhibitions in cooperation with the Ministry of Labor and some universities).
- The banks participated in “Volunteer” initiative that is launched and sponsored by Prince Hussein Bin Abdullah II that is targeting spreading and encouraging voluntary work in the Kingdom, and ensure volunteering as part of the institutional culture of the companies participating in the initiative.
- The National Bank joined financing small enterprises as a strategic partner with the UNDP in its initiative seeking to reduce the impact of Syrian crisis on the hosting communities in Jordan, through training on work skills and supporting voluntary works against motivation for five hundred Jordanian unemployed youth and the poor in Sabha, Al-Salheyya, Um Al-Jmal, Hosha and Rehab in Mafraq, in a way that contributes in generating fast income in addition to the participation in qualifying and developing social services in local communities. This initiative is called 3×6 because of its principles and it was applied by the UNDP in a number of countries.
- In the frame of its concentration on the ladies forming most of NMB clients, the bank launched in cooperation with the Arab East Insurance Company, the first program of its kind in the MENA region to provide its clients with a free service (national security – Lady) for breast cancer, and the bank will be the first body providing it exclusively before that the product is launched in the local and Arab market. The program includes the following features:
(Annual maximum of JOD 30000, conducting surgical operations for the breast after treatment, all treatment clauses of fees, drug and stay in the first class, covering the expenses of company in the hospital).
The program also included unique features for any insurance covering in Jordan which are:
- Full coverage for home nursing visits
- Full coverage for the expenses of physiological care related to the case
- In case it was approved the non-ability of providing treatment for that type of cancer inside Jordan, it is permitted to provide treatment in Lahy Hospital in Boston – USA, whereas the travelling expenses include the economy class for the patient and company, in addition to the expenses of two-bights stay in a hotel for the patient and company with the borders of the annual coverage
- The bank obtained leadership award provided by Garameen Jamil institution and the Arab Network of microfinance (Sanabel) for its achievements in developing information technology and products especially micro-insurance, in a way that is considered as a qualitative transformation towards achieving financial inclusion in the bank services.